• SMS US:09982504077 / 09565313960
  • Call US: (02) 634-8848
CASH ON DELIVERY Within Metro Manila
CASH ON DELIVERY
Within Metro Manila
NATIONWIDE Delivery
NATIONWIDE
Delivery
FREE GIFT Wrapping
FREE GIFT
Wrapping

FAQs






About Us

Who is Costume House?  BACK TO TOP

Costume House is an online shopping store that offers the widest variety of costumes and costume accessories for all occasions. Here at Costume House we value two things.

1. Customer
  • Providing a 24/7 user-friendly, hassle-free, fast and easy navigation online store with secure and reliable payment methods.
  • 7 days-a-week customer support through livechat, email, sms and phone.
  • Nationwide deliveries, reaching people all over the Philippines using local couriers like LBC, Fastrack and more.
  • Cash on Delivery within Metro Manila.
  • Quality of service, with years of experience in the online industry, we have finely tuned our service through time.
2. Quality of Products
  • On Hand Products for fast delivery turn around time.
  • Best-Selling and most popular costumes for all occasions.
  • Reasonable Prices.

Do you have a showroom?  BACK TO TOP

Yes, drop us a visit at:

Mandaluyong Showroom:
Pleasure Shop
652 Boni Avenue, Plainview
Mandaluyong City 1550

SMS US: 09982504077 / 09565313960
Call US: (02) 634-8848


What kind of products do you sell?  BACK TO TOP

We sell all kinds of costumes from classical costumes to super heroes, movies & tv characters, holidays etc.


Deliveries

Do you deliver outside Metro Manila?   BACK TO TOP

Yes. We deliver nationwide.

Do you deliver outside the Philippines?  BACK TO TOP

Due to customs issues, we don't deliver outside the Philippines since we can't guarantee the safety of your order.

Can I have my order picked up at an LBC Branch?  BACK TO TOP

Yes, just choose "LBC Branch Pickup" as your Delivery Method and write down the LBC branch where you want to pick up your order on the comment box of the Delivery Method page.

If you are from Metro Manila, you can also have your order picked directly from our store to save you from additional charges.

How much will my delivery cost and how long before my order gets delivered?  BACK TO TOP

Rates and Turnaround Time:

Metro Manila: 1-2 Business Days
Door to Door Delivery = PHP200.00 - PHP500.00
LBC Branch Pickup = PHP200.00 - PHP500.00
Cash on Delivery = PHP200.00

Province: 2-3 Business Days
LBC Door to Door Delivery = PHP250.00 - PHP500.00
LBC Branch Pickup = PHP250.00 - PHP500.00

NOTE: Business Days are Mondays to Saturdays except Holidays

Do you have a cut off time?  BACK TO TOP

All orders paid before 5pm, Mondays to Saturdays, will be sent to LBC within the day. Otherwise, it will be scheduled the next business day.

If you wish to receive your order as soon as possible, please settle your payment within the day.

How can I be sure that you will deliver my order?  BACK TO TOP

If you are not comfortable about ordering online, you can always visit us at our showroom. Or, you can choose to pay cash or credit card upon delivery.


Ordering / Products

How can I place my order?  BACK TO TOP

You can see the step by step process of how to order in our website from the video below.


I'm from overseas, can I send my order to someone in the Philippines? How?  BACK TO TOP

Yes. Just place your order in our website and fill in the delivery form with the delivery address of the person you are sending your order. We will contact you after your order has been sent for delivery and we will provide you the tracking number of your order. If you choose PayPal during your checkout your billing address will appear as your delivery address on PayPal's page. You may also choose Money Transfer via Xoom/Moneygram as your payment method.

What is an order expiration?  BACK TO TOP

If you have chosen Bank Deposit (BDO, BPI) or money transfer (LBC, Cebuana Lhuillier, MLhuillier, GCash, Xoom/Moneygram) as your mode of payment, we require you to settle your payment within the next 24 hours since the item you have ordered is considered Reserved. If you fail to settle your payment within the given period of time, your order will expire and will no longer be processed.

In case you want to reorder, just give us a call at (02) 634-8848 or send us an SMS at 09982504077 / 09565313960 or email us at support@costumehouse.com.ph to reactivate your order.

How can I track or check for the status of my order?  BACK TO TOP

You can check the status of your order through our website. Below is a video of the step by step process on how you can track the status of your order.

For LBC Door to Door or LBC Branch Pickup, we will provide you with your tracking number once your order has been sent for delivery. You can track your package here: http://www.lbcexpress.com/.



Payment Information

How can I pay for my order?   BACK TO TOP

You can pay your order through the payment methods listed below:

Credit Card
Accepts ALL Major Credit Cards. For international customers, your billing address will appear as your shipping address on PayPal. For Metro Manila orders, please provide a valid ID as our Proof of Shipment.
Bank Deposit
Money Transfer
Money Transfer for International Orders
For Metro Manila Only
Credit Card on Delivery
Cash on Delivery

Can I pay Cash on Delivery?  BACK TO TOP

Yes, just choose "Cash on Delivery" as your Delivery Method and provide a valid contact # and address to ensure a smooth transaction. We will contact you via text/call before the delivery. You should be available during the delivery, otherwise please have someone receive your order(s) in your behalf. If we are unable to reach you, we will automatically cancel your order.

How can I confirm my payment?  BACK TO TOP

After you have made your payment thru Bank Deposit or Money Transfers, please text, call or email us and provide the following details:

Please indicate the following:
Payment Method
Sender's Full Name
Amount Sent
Address where you sent the payment
Control or Tracking Number (For Money Transfers)

Also, you may follow the steps below for confirming your payment on our website: